Last updated: July 2025
This policy applies to all purchases of technology services, software products, and related deliverables from Whizcyper Technology. Please read it carefully before making any payment. By completing a payment you acknowledge that you have read and accept this policy.
Whizcyper Technology provides bespoke, project-based technology services. Because our work involves dedicated allocation of skilled engineers, designers, and project managers, all payments are tied to specific project milestones and the work delivered against them.
2.1 Advance payments (typically 30–50% of the total project value) are collected at project initiation to confirm the engagement and reserve capacity.
2.2 Advance payments are non-refundable once project work has commenced (i.e., once our team has begun requirements gathering, design, or development activity). This is because we incur costs from the moment we dedicate resources to your project.
2.3 If you request cancellation before any project activity has commenced and within 48 hours of the advance payment, a full refund will be processed within 7–10 business days, subject to verification.
3.1 Milestone payments become due upon completion and delivery of the agreed milestone deliverable.
3.2 Once a milestone payment is made and the deliverable has been accepted (explicitly or implicitly by continued project engagement), that payment is non-refundable.
3.3 If you dispute the quality of a milestone deliverable, you must raise the issue in writing within 5 business days of delivery. We will address valid defects at no additional charge. Refunds are not issued for milestone payments where work has been substantially delivered.
4.1 Monthly retainers and Annual Maintenance Contract (AMC) fees are payable in advance.
4.2 You may cancel a retainer or AMC with 30 days written notice. Fees already paid for the current billing period are non-refundable but services will continue until the end of that period.
4.3 Pro-rated refunds for unused annual AMC periods may be considered at our sole discretion where cancellation is due to our failure to deliver contracted services.
5.1 Payments for hosting, domain registration, SSL certificates, third-party software licences, API subscriptions, or cloud infrastructure are passed through at cost and are governed by the respective third-party providers refund policy.
5.2 We cannot issue refunds for third-party costs that have already been incurred.
6.1 Payment gateway processing fees (charged by Cashfree Payments or Razorpay) are non-refundable in all circumstances, including where a project or service is subsequently cancelled or refunded. These charges are borne by the payment gateway and are outside our control.
6.2 If a refund is approved under any clause of this policy, the refund amount will be the original payment less any non-refundable gateway charges.
A refund may be considered in the following circumstances:
8.1 Submit your refund request in writing to: [refunds@whizcyper.com] with the subject line "Refund Request — [Your Invoice Number]".
8.2 Include: your full name, company name, invoice number, payment date, amount paid, payment reference (UPI/card/net banking transaction ID), and the reason for your request.
8.3 We will acknowledge your request within 2 business days and provide a decision within 7 business days.
9.1 Approved refunds will be processed to the original payment method.
9.2 For bank transfers and UPI: refunds are credited within 5–7 business days after approval.
9.3 For credit/debit card payments: refunds may take 7–14 business days to appear, depending on your card issuer.
9.4 Refunds will be in Indian Rupees (INR). We are not responsible for currency conversion losses.
If you believe you have been wrongly charged or are unsatisfied with our decision on a refund request, please escalate to [escalation@whizcyper.com]. If the matter remains unresolved, you may raise a dispute through your payment gateway or bank, or refer to arbitration as described in our Terms & Conditions.
We reserve the right to update this policy. The updated policy applies to all engagements entered into after the revised effective date. Existing engagements continue under the policy in force at the time of contract.
Whizcyper Technology | [Full Address] | GST: [GSTIN]
Refund queries: refunds@whizcyper.com
Phone: [+91 XXXXX XXXXX] | Mon–Sat, 9am–6pm IST